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Terms and Conditions

Purchasing from this site constitutes your "digital signature" and acknowledges that you are at least 21 years of age and agree to all of the below information.  We will verify your age before your order ships.

PLEASE NOTE: DUE TO REGULATIONS WE CAN NO LONGER SHIP LITTLE CIGARS TO THE STATES OF ILLINOIS AND PENNSYLVANIA. ALSO WE DO NOT SHIP TOBACCO PROUCT TO THE STATE OF CALIFORNIA, VERMONT, WASHINGTON, TENNESSE AND MINNESOTA.
IF YOU PLACE AN ORDER FOR THIS ITEM AND LIVE IN ILLINOIS, MINNESOTA, PENNSYLVANIA, TENNESSEE, CALIFORNIA, VERMONT OR WASHINGTON, YOUR ORDER WILL BE CANCELLED.

We no longer ship to Correctional Facilities.  If you place an order with a Correctional Facility as the shipping address, it will be canceled.

Taxes

The customer is responsible for any taxes or regulations that may be associated with tobacco product purchases in their state, county, and/or city.

Age Verification

Must be at least 21 years of age to purchase tobacco products from this web site. Falsifying your age for the purpose of purchasing products from this web site is strictly illegal and is punishable by law.  Purchasing items on behalf of a minor is prohibited and punishable by law.We reserve the right to ask for I.D. if necessary. You must be 21 to purchase tobacco products from our site. In instances in which we cannot verifiy age, we may card. This means you will be asked to fax (847) 593-3351 a legible copy of your identification clearly showing your age.

Parcels containing tobacco that leave our warehouse may be shipped AGE SENSITIVE ADULT SIGNATURE REQUIRED and marked “AGE SENSITIVE RECIPIENT MUST BE 21.

Processing Times
Credit Card Orders placed Monday through Friday before 3pm CST are shipped the same day. Credit Card Orders placed Friday after 3pm, Saturday or Sunday are shipped on Monday.  Orders paid by check are shipped once the funds clear our bank. 

Delivery times are dependent on your location. If you require a constant supply of your favorite tobacco products, we recommend ordering ahead of time.

Cigars and pipe tobacco are ordered fresh from suppliers and may require an extra day or two before shipping.  Our Zippo lighters are also special ordered to maximize your warranty and may require an extra day or two before shipping.

Orders/Returns
If the shipping address entered at time of checkout is incorrect and undeliverable, the customer is responsible for the cost of reshipping.

Returns for damaged merchandise are allowed and are only valid for the damaged portion (which must be unopened). Damaged items must be returned within 20 days. Returns must be approved before they are shipped.

Customers are responsible for taking and submitting pictures of damaged merchandise to info@qwaaq.com.

Returns for unwanted merchandise are allowed and are only valid for the unwanted portion (which must be unopened). Unwanted items must be returned within 20 days. Returns must be approved before they are shipped.

Customers are responsible for shipping charges related to unwanted merchandise.

There is a 15% restocking fee for all returned product. Opened product is non-refundable.

Customers returning products will be given store credit only.

Products
All products offered for sale on this site are to be used in the appropriate manner for which they are legally intended. Eluminte LLC, and any affiliate of (hereafter; The Company), does not take responsibility nor claim any warranty or implied use for any products sold on this website. Final application of any product offered within the website is the sole responsibility of the end consumer and The Company will not be held liable for any action taken by the end consumer. All related tobacco smoking items and accessories listed for sale in this site are strictly for tobacco use only.

Entering this site or purchase of any product from this site releases The Company from any and all liability and The Company shall be held harmless for any action taken by the end consumer. The end consumer is responsible for abiding by all local, state and federal laws applicable to their area and The Company will in no way be held liable for any violation of those laws. This definition includes, but is not exclusive to, those states, counties, parishes, cities, incorporations, principalities, etc. where tobacco items such as those offered for sale on this site are not permitted by law or ordinance in your area. We strongly recommend reviewing all regulations regarding tobacco pipes that govern your area before purchasing items from this site as you, and only you, will be held directly responsible for any violation of those laws. All other items listed for sale (i.e. novelty items) must also be used/applied in the appropriate manner for which they are legally intended. Furthermore, you are also stating that you are entering this site without malice toward The Company and that you irrevocably waive your rights to any and all criminal and civil legal recourse against The Company.

You verify that you are not in the employ of, an agent of, a representative of, or legal counsel of the U.S. Government, Secret Service, D.E.A or any Local, State or Federal law enforcement office or organization. You also verify that you are not entering this site as part of any legal investigation or for the purpose of gathering any information about or any affiliate of; or any person, organization or business accessible via this site.

You also agree not to commit any type of fraud, (credit card, identity or otherwise) and if by committing fraud you agree to unconditionally accept criminal and civil litigation against you by all offended parties including, but not exclusive to, The Company, the Issuing Bank of the Credit Card, the Credit Card holder and Local, State and Federal Officials.

By entering this site you are verifying that you understand and acknowledge that this website contains several articles, hyperlinks, editorials, etc. to be used for entertainment or informational purposes only and that you are not offended by any material within the website and that The Company maintains that those articles, hyperlinks, editorials, etc. are protected under the First Amendment rights to Freedom of Speech. Surgeon General's Warning: Tobacco smoking can be hazardous to your health. Because of the health risks involved with smoking tobacco, The Company neither encourages nor condones tobacco smoking and any decision to do so rests solely with you and should be taken very seriously.

Personal information collected may be used to identify an individual and used to gather demographic information. Information collected may including, but not limited to, a credit card, first and last name, email address, a home, postal or other physical address, IP address, prior web site you linked from, other contact information, title, birth date, gender, occupation, industry, personal interests, other information when needed to provide a service you requested. By visiting this site we gather specific public information, like the site you came from your IP address, time and date of your visit, frequency of your visits, browser, and operating system you used. We, being the company that owns this domain, will never give out any information collected from your visit. If you sign up for the newsletter you can opt out at any time.

Disclaimer

Eluminate LLC is not responsible for Typographical errors on our website.